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A Esquina do Desencontro

Histórias de Desencontros Ficcionais (ou Não) na Esquina da Vida

A Esquina do Desencontro

Histórias de Desencontros Ficcionais (ou Não) na Esquina da Vida

What Process Mining Is, and Why Companies Should Do It

There have long been a few fundamental challenges associated with business process management, at least for as long as the two of us have been involved with the field (forty years or so, for better or worse). Two of the most troublesome problems, in our view, are at least partially responsible for the fact that process management and improvement is, among many companies, a back-burner issue at the moment. But a relatively new and innovative technology, process mining, has the capability to solve both of the problems and to revitalize process management in firms where it has lain fallow for years.

read more in hbr.org

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