Articles about artificial intelligence often begin with an intention to shock readers, referencing classic works of science fiction or alarming statistics about impending job losses. But I think we get closer to the heart of AI in 2018 when we think about small and mundane ways in which AI makes work just a little easier. And it’s not necessarily the AI experts in your organization who will identify these mundane problems that AI can help solve. Instead, employees throughout the organization will be able to spot the low-hanging fruit where AI could make your organization more efficient. But, only if they know what AI is capable of doing, and what it should never do.
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